Security Policy

Only online orders made through www.ozboxes.com.au are subject to the following return policy:

If you want to return a product without asking questions, OZBOXES will charge you a 20% restocking fee.

You have only 24 hours from the time you get the product to request a return.
Products must be returned in their original packaging using your own courier.
Please send an email to support@ozboxes.com.au or call one of our help numbers, and we will respond within 24 hours of receiving your request.
Products must be returned in their original packaging, including price tags, barcodes, labels, user manuals, warranty cards, and invoices, among other things.
It is recommended that the return packets be well-packaged so that the products do not suffer further damage during delivery.
OZBOXES verifies and validates returned products to confirm the legitimacy of the return.
Any products that are returned damaged will not be reimbursed.
Once the merchandise is received in excellent condition, we will issue a refund within 3-5 working days.